IPPA WC 2023 The Relationships between Cultural Humility, Intercultural Communication, and Therapeutic Communication in Interprofessional Medical Providers (#840)
Background
Communication is crucial to patient outcomes such as increased rapport, adherence to treatment, and decreased patient complaints (Ha & Longnecker, 2010). In the United States, the patient constituency is becoming increasingly diverse. As such, the ability to communicate with patients from various backgrounds interculturally and therapeutically is important (Chang et al., 2012). Cultural humility, an open, self-aware, and egoless process of continuous self-reflection about interactions with people from diverse backgrounds (Foronda et al., 2016), may support interprofessional medical providers to engage in effective intercultural and therapeutic communication with patients.
Aims
We aimed to examine the relationships between cultural humility, intercultural communication, and therapeutic communication in interprofessional medical providers. In addition, we aimed to use the study findings to inform training needs in interprofessional medical providers.
Method
We employed a quantitative, correlational design. We collected data from a hospital network in the Midwest of the United States and sought to have a minimum sample size of 84 to ensure sufficient statistical power. Participants completed a 70-item online questionnaire, consisting of three demographic questions, Foronda’s (2021) 19-item Cultural Humility Scale, the 20-item Intercultural Effectiveness Scale (Portalla & Chen, 2010), and the 28-item Global Interprofessional Therapeutic Communication Scale (Campbell et al., 2022).
Results
There were 103 participants, including physicians (3.88%), nurse practitioners (3.88%), physician assistants (0.97%), nurses (29.13%), respiratory therapists (46.60%), imagining specialists (8.74%), and others (6.80%). Statistical analyses indicated statistically significant, moderate positive correlations between cultural humility and intercultural communication and between cultural humility and therapeutic communication in interprofessional medical providers.
Conclusion
The findings provide information about the role of cultural humility in intercultural communication and therapeutic communication in interprofessional medical providers. It is recommended that healthcare organizations adopt training programs to foster cultural humility in interprofessional medical providers. The benefits of improved cultural humility do not only include enhanced communication with patients but also other organizational and patient outcomes.
- Campbell, S. H., Aredes, N. D. A., Bontinen, K., Lim, Y., Tharmaratnam, T., & Stephen, L. A. (2022). Global interprofessional therapeutic communication scale© short form (GITCS©): Feasibility testing in Canada. Clinical Simulation in Nursing, 65, 7-17. https://doi.org/10.1016/j.ecns.2021.12.006
- Foronda, C., Porter, A., & Phitwong, A. (2021). Psychometric Testing of an Instrument to Measure Cultural Humility. Journal of Transcultural Nursing, 32(4), 399-404. https://doi.org/10.1177/1043659620950420
- Foronda, C., Baptiste, D. L., Reinholdt, M. M., & Ousman, K. (2016). Cultural humility: A concept analysis. Journal of Transcultural Nursing, 27(3), 210-217. https://doi.org/10.1177/1043659615592677
- Ha, J. F., & Longnecker, N. (2010). Doctor-patient communication: A review. Ochsner Journal, 10(1), 38-43.
- Portalla, T. & Chen, G. M. (2010). The development and validation of the intercultural effectiveness scale. Intercultural Communication Studies, 19(3), 21-37. https://web.uri.edu/iaics/files/02TamraPortallaGuo-MingChen.pdf
- Chang, E. S., Simon, M., & Dong, X. (2012). Integrating cultural humility into health care professional education and training. Advances in Health Sciences Education, 17(2), 269-278. https://doi.org/10.1007/s10459-010-9264-1
- Please select up to 3 keywords from the following list to best describe your submission content: Business and Organizations, Diversity and Inclusion, Interdisciplinarity
